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Get help with Basiskort

Call the Customer Service Center

Phone +45 70 11 33 33 
Monday - Friday 8:00 AM to 6:00 PM 
Saturdays 10:00 AM to 3:00 PM

Call +45 70 11 33 33

Write the Customer Service Center

Please fill out our contact form, and we'll get back to you as soon as possible.

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Sales locations

You can buy and top up the anonymous Basiskort with cash at our staffed sales points and get help at selected service points.

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If you disagree with a case decision

Complaints should initially be submitted to Rejsekort Customer Service via the contact forms. If you disagree with Rejsekort Customer Service’s decision regarding a case, you can submit a complaint to one of the relevant authorities listed here: