Get help with Basiskort

Here we’ve compiled answers to the most common questions about the Basiskort. Find help with everything from booking to travel rules. You can search freely in the search bar above or browse our categories below to find what you’re looking for.

Buying and ordering Basiskort

Buying and ordering Basiskort link card icon

Find information abou ordering, purchasing card and help if you do not have MobilePay or payment card with MitID.

Travel with Basiskort

Travel with Basiskort link card icon

Here you can find help with travelling using Basiskort, from checking in additional travellers to lost cards and issues.

Basiskort for children

Basiskort for children link card icon

Read about Basiskort for children, including ordering, travel, lost cards and additional travellers during your journey too.

Basiskort for pensioner and travellers with disabilities

Basiskort for pensioner and travellers with disabilities link card icon

Learn about Basiskort for pensioners and travellers with disabilities, and purchasing Basiskort at sales locations.

Help for relatives and carers

Help for relatives and carers link card icon

Get help ordering and managing Basiskort for a relative, from profile creation to card, customer type and other details too.

Basiskort for legal guardians

Basiskort for legal guardians link card icon

Learn about Basiskort for people over 18 under guardianship and how you, as a guardian, order and manage the card.

The physical Youth Card

The physical Youth Card link card icon

Read about Youth Card, including ordering, travelling outside your valid area, prices, renewals, changes and help.

Guides

Here you'll find our guides with help and step-by-step instructions. You can read them online or download them for printing if you need a physical copy.

Go to guide overview

If you have any further questions, please feel free to contact us

If you have any further questions, please feel free to contact us callout image